Stakeholder Engagement and Communication Flashcards
7 cards from real Project Management practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Engagement and Communication flashcards as text
A project is experiencing scope creep largely driven by one influential stakeholder continuously adding requirements. The BEST response is to:
Answer: Implement a formal change control process and communicate it to all stakeholders
A formal change control process ensures all additions are evaluated for impact and approved through proper channels.
Which communication model component accounts for anything that distorts the message between sender and receiver?
Answer: Noise
Noise refers to any interference—physical, semantic, or psychological—that degrades message clarity.
A virtual project team is spread across five time zones. Which communication approach is MOST effective for routine status updates?
Answer: Asynchronous written updates via a shared project tool
Asynchronous written updates accommodate different time zones without requiring simultaneous availability.
What is the primary purpose of a stakeholder engagement plan?
Answer: To define strategies for effectively involving stakeholders throughout the project
The stakeholder engagement plan outlines approaches to increase stakeholder support and minimize resistance.
A PM sends a project update email but later learns the recipient misunderstood the key decision. According to communication theory, the failure most likely occurred during:
Answer: Decoding by the receiver
Misunderstanding typically occurs during decoding when the receiver interprets the message differently than intended.
Which of the following is an example of informal verbal communication?
Answer: A hallway conversation with a team member
Informal verbal communication includes unplanned, conversational exchanges that are not officially documented.
A PM has 8 team members. Using the communication channels formula n(n-1)/2, how many potential communication channels exist?
Answer: 28
With 9 total participants (PM + 8 members): 9×8/2 = 36; with just the 8 members: 8×7/2 = 28 channels among the team alone.