Stakeholder Engagement and Communication Flashcards
7 cards from real Project Management practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Engagement and Communication flashcards as text
A project manager notices that a key stakeholder has stopped attending status meetings and is not responding to emails. What should the PM do first?
Answer: Schedule a one-on-one meeting to understand their concerns
A direct conversation helps uncover the root cause of disengagement before escalating.
Which tool is MOST useful for determining how much communication effort to direct toward each stakeholder?
Answer: Stakeholder engagement assessment matrix
The stakeholder engagement assessment matrix maps current vs. desired engagement levels to guide communication effort.
A stakeholder has high influence but low interest in the project. The recommended communication strategy is to:
Answer: Keep satisfied with targeted, minimal communication
High-influence, low-interest stakeholders should be kept satisfied without overwhelming them with unnecessary detail.
During project execution, a new regulatory body is identified that can block project approval. What is the BEST immediate action?
Answer: Add them to the stakeholder register and develop an engagement plan
Newly identified stakeholders should be documented and engaged proactively to prevent project disruptions.
What does the term 'resistant' mean in the context of the stakeholder engagement assessment matrix?
Answer: The stakeholder is aware but opposed to the project's impact
A resistant stakeholder is aware of the project but opposes its changes or outcomes.
A PM is preparing a communication plan. Which factor is LEAST important when selecting a communication method?
Answer: Project manager's personal preference
Communication methods should be chosen based on stakeholder needs and message characteristics, not the PM's personal preference.
Which of the following BEST describes 'active listening' during stakeholder communications?
Answer: Asking clarifying questions and paraphrasing to confirm understanding
Active listening involves engaging with the speaker through clarification and paraphrasing to ensure accurate understanding.