Project Quality Management Flashcards
7 cards from real Project Management practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project Quality Management flashcards as text
What is 'continuous improvement' (kaizen) in project quality management?
Answer: Making small, ongoing incremental improvements to processes over time
Kaizen is a Japanese philosophy of continuous, incremental process improvement involving all team members on an ongoing basis.
Which document formally authorizes the quality management approach, objectives, and responsibilities for a project?
Answer: Quality management plan
The quality management plan describes how quality policies will be implemented, including roles, tools, and processes.
A scatter diagram is used in quality management to:
Answer: Identify the relationship or correlation between two variables
Scatter diagrams plot pairs of data to visualize potential correlations between two variables, aiding root cause analysis.
What is the purpose of a flowchart (process map) in quality management?
Answer: To show the sequence of steps in a process and identify where quality problems may occur
Flowcharts map process steps visually, helping teams identify bottlenecks, redundancies, or points where errors commonly occur.
Which quality concept refers to the total cost incurred when a product does NOT conform to requirements?
Answer: Cost of nonconformance
Cost of nonconformance includes internal failure costs (rework, scrap) and external failure costs (warranty, liability, lost business).
During a quality audit, an independent team identifies that the project team is not following the approved testing procedures. What should happen next?
Answer: Document findings and recommend corrective actions through the change control process
Audit findings should be documented and corrective actions recommended, then processed through integrated change control.
What is 'benchmarking' as used in quality planning?
Answer: Comparing actual or planned practices to those of comparable projects to generate improvement ideas
Benchmarking compares your project's quality practices and results against industry best practices or similar projects to identify improvements.