Project Quality Management Flashcards
7 cards from real Project Management practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project Quality Management flashcards as text
Which quality management tool uses a visual representation to show the relationship between an effect and its potential causes?
Answer: Fishbone diagram
The fishbone (Ishikawa) diagram visually maps potential causes of a problem to identify root causes.
What does 'cost of quality' (COQ) include?
Answer: All costs incurred to prevent failures plus costs from failures
COQ encompasses both conformance costs (prevention, appraisal) and non-conformance costs (internal and external failures).
During which process are quality metrics defined for use later in the project?
Answer: Plan Quality Management
Plan Quality Management defines the quality metrics that will be measured and monitored throughout the project.
A project manager notices that 80% of defects come from 20% of identified causes. Which tool best supports this finding?
Answer: Pareto chart
The Pareto chart ranks causes by frequency, visually supporting the 80/20 rule to prioritize defect reduction efforts.
What is the primary purpose of a quality audit?
Answer: To identify inefficient and ineffective policies and recommend improvements
Quality audits are structured reviews to identify non-compliant processes and recommend corrective actions.
Which of the following best describes 'prevention over inspection' in quality management?
Answer: Building quality into the process rather than detecting defects afterward
Prevention over inspection means designing processes to avoid defects rather than relying on finding them after the fact.
What is 'gold plating' in project quality management?
Answer: Adding extra features beyond the agreed scope without authorization
Gold plating refers to adding unrequested features or enhancements beyond the approved scope, which should be avoided.