Stakeholder Engagement Assessment Flashcards
6 cards from real Project Management practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Stakeholder Engagement Assessment flashcards as text
A project manager is developing a new residential complex. The local environmental agency is currently classified as 'Neutral' but needs to become 'Supportive' for the project to secure necessary permits smoothly. What is the primary purpose of identifying this gap using a Stakeholder Engagement Assessment Matrix?
Answer: To serve as an input for developing targeted communication and engagement actions.
The core purpose of the Stakeholder Engagement Assessment Matrix is to identify the gaps between stakeholders' current and desired levels of engagement so that the project manager can develop tailored strategies to close those gaps.
Which of the following is a key tool or output of the Plan Stakeholder Engagement process, used for comparing the current and desired engagement levels of project stakeholders?
Answer: Stakeholder Engagement Assessment Matrix
The Stakeholder Engagement Assessment Matrix is the specific tool used within the Plan Stakeholder Engagement process to map out current versus desired engagement levels. The Stakeholder Register is an input to this process, while the Issue Log is used later in managing engagement, and the Communications Management Plan outlines how communication will occur.
In a Stakeholder Engagement Assessment Matrix, which classification best describes a stakeholder who is aware of the project and actively working to ensure its success?
Answer: Leading
A 'Leading' stakeholder is not only supportive but is actively engaged in helping the project succeed, often by championing it to others or removing obstacles. A 'Supportive' stakeholder is in favor of the project but may be more passive in their support.
A project manager for a software migration project notes that a key department head is 'Resistant' to the change. The project cannot succeed without this individual's cooperation. According to the principles of stakeholder engagement assessment, what is the MOST appropriate initial action?
Answer: Analyze the root cause of the resistance and develop a specific strategy to address their concerns and move them toward 'Neutral' or 'Supportive'.
The first step after identifying a negative engagement gap (e.g., a stakeholder is 'Resistant' when they need to be at least 'Neutral') is to understand the reasons for their stance. Only then can the project manager develop an effective, targeted strategy to address their specific concerns and shift their engagement to the desired level.
Which of the following is NOT a standard classification level used in a Stakeholder Engagement Assessment Matrix?
Answer: Involved
The five standard classification levels for stakeholder engagement are Unaware, Resistant, Neutral, Supportive, and Leading. 'Involved' is a general term but not one of the specific categories used in the matrix to assess a stakeholder's attitude and engagement toward the project.
When completing a Stakeholder Engagement Assessment Matrix, a project manager identifies a stakeholder's position with two letters: 'C' and 'D'. What do these letters typically represent?
Answer: Current and Desired
In the context of a Stakeholder Engagement Assessment Matrix, 'C' is the standard notation for a stakeholder's Current engagement level, and 'D' represents the Desired engagement level needed for the project's success.