Product Quality Management Flashcards
7 cards from real Product Management practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Product Quality Management flashcards as text
Which quality management approach focuses on identifying defects before they reach the customer by building quality into each process step?
Answer: Quality assurance
Quality assurance is a proactive approach that builds quality into processes rather than inspecting for defects after the fact.
A product team notices that 80% of their user-reported bugs stem from 20% of the codebase. Which quality principle does this illustrate?
Answer: Pareto Principle
The Pareto Principle (80/20 rule) states that roughly 80% of effects come from 20% of causes, helping teams prioritize defect sources.
What does a product's 'Mean Time Between Failures' (MTBF) measure?
Answer: The average time a product operates before failing again
MTBF is a reliability metric representing the average elapsed time between inherent failures of a product during normal operation.
During a sprint retrospective, a PM wants to prevent recurring defects. Which quality tool is BEST suited for identifying root causes?
Answer: Fishbone (Ishikawa) Diagram
The Fishbone Diagram (Ishikawa) is specifically designed to systematically explore root causes of a problem across multiple categories.
A SaaS company sets a goal of 99.9% uptime. This is an example of which type of quality metric?
Answer: Service Level Objective (SLO)
A Service Level Objective (SLO) is a measurable reliability target, such as uptime percentage, agreed upon for a service.
Which concept describes the total cost of all quality-related activities, including prevention, appraisal, and failure costs?
Answer: Cost of Quality (CoQ)
Cost of Quality (CoQ) encompasses all costs incurred to ensure quality (prevention and appraisal) plus costs from failures (internal and external).
A PM wants to measure whether a new feature meets user quality expectations after launch. Which metric is MOST directly relevant?
Answer: Customer Satisfaction Score (CSAT)
CSAT directly captures users' perceived quality and satisfaction with a feature or product experience after they've used it.