PREview Reliability and Dependability 1 — Questions and Answers
Question 1: Which behavior BEST demonstrates reliability as a healthcare professional?
- Completing tasks whenever convenient
- Consistently meeting commitments and deadlines even when challenging (Correct answer)
- Delegating most responsibilities to peers
- Performing well only when supervised
Correct answer: Consistently meeting commitments and deadlines even when challenging
Reliable professionals honor their commitments consistently, which builds trust with patients, colleagues, and institutions.
Question 2: You realize you will miss a deadline for a team assignment due to unexpected personal circumstances. What should you do?
- Submit incomplete work without explanation
- Notify your team as soon as possible and discuss solutions (Correct answer)
- Wait until after the deadline to explain
- Blame external circumstances without communicating proactively
Correct answer: Notify your team as soon as possible and discuss solutions
Proactive communication about potential delays allows the team to problem-solve and maintains trust.
Question 3: A patient is counting on you to relay important information to their specialist. What does professional dependability require?
- Complete the task promptly and confirm it was received (Correct answer)
- Do it when you have time
- Ask a colleague to do it without informing the patient
- Document that you intended to do it
Correct answer: Complete the task promptly and confirm it was received
Timely follow-through on patient-related commitments is a fundamental expression of professional dependability.
Question 4: Which of the following MOST undermines professional reliability?
- Asking for deadline extensions when truly necessary
- Regularly failing to follow through on stated commitments (Correct answer)
- Acknowledging mistakes promptly
- Seeking help when workload becomes unmanageable
Correct answer: Regularly failing to follow through on stated commitments
Repeatedly failing to follow through erodes trust, which is central to professional reliability.
Question 5: A colleague frequently arrives late to team meetings, disrupting the group's work. How should this be addressed?
- Start meetings without them and never address it
- Speak with them directly about the impact of their tardiness on the team (Correct answer)
- Exclude them from future meetings immediately
- Report them to administration without attempting direct communication first
Correct answer: Speak with them directly about the impact of their tardiness on the team
Direct, respectful communication is the first step in addressing behaviors that affect team reliability.
Question 6: You are scheduled to cover a shift for a colleague but a personal conflict arises. What is the most dependable response?
- Simply not show up and explain afterward
- Inform your colleague and supervisor immediately and actively help find coverage (Correct answer)
- Show up late without notifying anyone
- Decide your personal conflict is more important without communicating
Correct answer: Inform your colleague and supervisor immediately and actively help find coverage
Immediate notification and active problem-solving demonstrate dependability even when circumstances change.
PREview Reliability and Dependability 1
Which behavior BEST demonstrates reliability as a healthcare professional?