Postal Exam Part B - Domestic Claim Form 2 — Questions and Answers
Question 1: Which USPS form number is used to file a domestic insurance claim by mail?
- PS Form 1000 (Correct answer)
- PS Form 3811
- PS Form 3575
- PS Form 2976
Correct answer: PS Form 1000
PS Form 1000 is the Domestic Claim form used for mailed insurance claims.
Question 2: What is the maximum insurance coverage available for a domestic Priority Mail Express item?
- $500
- $1,000
- $5,000 (Correct answer)
- $10,000
Correct answer: $5,000
Priority Mail Express allows insurance claims up to $5,000.
Question 3: When mailing a completed paper Domestic Claim form, where should it be sent?
- The local Post Office only
- The St. Louis Accounting Services address (Correct answer)
- The recipient's address
- Any regional sorting facility
Correct answer: The St. Louis Accounting Services address
Mailed paper claims go to the Domestic Claims office in St. Louis, MO.
Question 4: What must a claimant retain until a domestic claim is fully resolved?
- The shipping box and packaging (Correct answer)
- A photo of the carrier
- The recipient's signature card
- The Post Office floor plan
Correct answer: The shipping box and packaging
USPS may require inspection of the original packaging, so it must be kept.
Question 5: For a damaged-item claim, what evidence of value is typically required?
- A sales receipt or invoice (Correct answer)
- A weather report
- A character reference
- A delivery route map
Correct answer: A sales receipt or invoice
Proof of value such as a receipt or invoice substantiates the claimed amount.
Question 6: Who may file a domestic claim for a lost insured package?
- Only the mail carrier
- Either the sender or the recipient (Correct answer)
- Only a postal inspector
- Only the postmaster general
Correct answer: Either the sender or the recipient
Both the mailer and the addressee are eligible to file a domestic claim.
Question 7: What information from the mailing receipt is essential when completing the claim form?
- The tracking/label number (Correct answer)
- The clerk's home address
- The lobby camera ID
- The truck license plate
Correct answer: The tracking/label number
The tracking or label number identifies the insured mailpiece on the claim.
Postal Exam Part B - Domestic Claim Form 2
Which USPS form number is used to file a domestic insurance claim by mail?