Postal Exam Filing & Record Keeping 2

Question 1

When filing customer change-of-address (COA) records, what is the primary purpose of keeping them on file?

Accepted Answer

To forward mail to the correct new address

Answer

To bill the customer for the service

Answer

To track delivery employee routes

Answer

To generate marketing mailings

Question 2

Documents are filed alphabetically. Where would 'McArthur' be placed relative to 'MacArthur'?

Accepted Answer

After 'MacArthur'

Answer

Before 'MacArthur'

Answer

It depends on the first name

Answer

They cannot be filed together

Question 3

A record must be retained for 7 years. It was created on March 1, 2020. When can it be destroyed?

Accepted Answer

After March 1, 2027

Answer

After March 1, 2026

Answer

Immediately

Answer

After March 1, 2025

Question 4

When filing numerically, where does file number 0098 belong relative to 0102?

Accepted Answer

Before 0102

Answer

After 0102

Answer

They are equal

Answer

It cannot be determined

Question 5

What should you do if you find a misfiled document while searching for another record?

Accepted Answer

Move it to its correct location

Answer

Leave it where it is

Answer

Throw it away

Answer

Make a copy and keep the original misfiled

Question 6

In chronological filing, which date order is typically used for an active 'pending' file?

Accepted Answer

Most recent on top

Answer

Oldest on top

Answer

Random order

Answer

Alphabetical by sender

Question 7

Two records have identical last names 'Smith'. How are they ordered next?

Accepted Answer

By first name

Answer

By date received

Answer

By file size

Answer

Randomly