PMP Project Resource Management 2 — Questions and Answers
Question 1: Which process focuses on improving team member competencies, interaction, and the overall team environment to enhance project performance?
- Acquire Resources
- Develop Team (Correct answer)
- Manage Team
- Plan Resource Management
Correct answer: Develop Team
Develop Team improves the competencies, team member interaction, and the overall team environment to enhance project performance.
Question 2: A project manager notices conflict between two senior engineers over technical approach. What is the MOST effective conflict resolution technique?
- Withdrawal/avoidance
- Smoothing/accommodating
- Collaborating/problem solving (Correct answer)
- Forcing/directing
Correct answer: Collaborating/problem solving
Collaborating/problem solving addresses the root cause of conflict and finds a mutually acceptable solution, making it the most effective long-term technique.
Question 3: Tuckman's team development model stages in order are:
- Forming, Storming, Norming, Performing, Adjourning (Correct answer)
- Storming, Forming, Norming, Performing, Adjourning
- Forming, Norming, Storming, Performing, Adjourning
- Forming, Storming, Performing, Norming, Adjourning
Correct answer: Forming, Storming, Norming, Performing, Adjourning
Tuckman's model progresses through Forming, Storming, Norming, Performing, and Adjourning as teams develop cohesion and effectiveness.
Question 4: Which type of power is MOST effective for a project manager who lacks formal authority?
- Formal/legitimate power
- Coercive power
- Expert power (Correct answer)
- Penalty power
Correct answer: Expert power
Expert power, derived from knowledge and skill, is highly effective for project managers who may lack formal organizational authority.
Question 5: A project manager wants to recognize individual team member achievements publicly. Which motivation theory BEST supports this approach?
- McGregor's Theory X
- Maslow's hierarchy — physiological needs
- Herzberg's hygiene factors
- Maslow's hierarchy — esteem needs (Correct answer)
Correct answer: Maslow's hierarchy — esteem needs
Public recognition addresses esteem needs in Maslow's hierarchy, including recognition, respect, and status among peers.
Question 6: Which document is used to formally assign a team member to a project and defines their roles and responsibilities?
- Project charter
- Resource management plan
- Project team assignments (Correct answer)
- Responsibility assignment matrix
Correct answer: Project team assignments
Project team assignments formally document the team members assigned to the project and their specific roles.
PMP Project Resource Management 2
Which process focuses on improving team member competencies, interaction, and the overall team environment to enhance project performance?