PMI Stakeholder Identification & Engagement 2 — Questions and Answers
Question 1: A project manager discovers mid-project that a regulatory agency has authority over the project's deliverables but was never listed in the stakeholder register. What is the BEST immediate action?
- Ignore the agency since they weren't identified at project initiation
- Add the regulatory agency to the stakeholder register and assess their influence (Correct answer)
- Escalate to the project sponsor to decide whether to acknowledge the agency
- Delay the project until the agency formally requests involvement
Correct answer: Add the regulatory agency to the stakeholder register and assess their influence
Stakeholder identification is an ongoing process; newly discovered stakeholders must be added to the register and their impact assessed.
Question 2: Which document is PRIMARILY used to record stakeholder communication preferences, roles, and engagement levels?
- Communications Management Plan
- Stakeholder Register (Correct answer)
- RACI Chart
- Project Charter
Correct answer: Stakeholder Register
The stakeholder register captures stakeholder identification information, assessment details, and classification.
Question 3: A high-power, low-interest stakeholder is becoming increasingly resistant. According to stakeholder engagement strategies, what approach should the project manager take?
- Engage them intensely with frequent detailed reports
- Keep them satisfied with high-level updates without overwhelming detail (Correct answer)
- Monitor them minimally since their interest is low
- Remove them from the stakeholder register to simplify management
Correct answer: Keep them satisfied with high-level updates without overwhelming detail
High-power, low-interest stakeholders should be kept satisfied with appropriate information to prevent negative interference.
Question 4: During a project status meeting, a team member mentions that a department manager has been voicing concerns in informal channels but hasn't raised them officially. What should the project manager do?
- Wait for the manager to raise concerns through formal channels
- Proactively meet with the department manager to understand and address their concerns (Correct answer)
- Inform the project sponsor about the manager's informal complaints
- Update the risk register to note the department manager as a threat
Correct answer: Proactively meet with the department manager to understand and address their concerns
Proactively engaging resistant or concerned stakeholders prevents issues from escalating and improves project outcomes.
Question 5: The Salience Model classifies stakeholders based on which three attributes?
- Power, Interest, and Influence
- Power, Legitimacy, and Urgency (Correct answer)
- Authority, Accountability, and Awareness
- Impact, Support, and Resources
Correct answer: Power, Legitimacy, and Urgency
The Salience Model uses power, legitimacy, and urgency to prioritize stakeholder attention and management.
Question 6: A project manager wants to move a key stakeholder from 'Resistant' to 'Supportive' on the stakeholder engagement assessment matrix. Which action is MOST effective?
- Reduce the stakeholder's involvement to limit their resistance
- Identify the root cause of resistance and tailor engagement strategies to address it (Correct answer)
- Escalate the resistance to senior management for resolution
- Accept the resistance as unavoidable and continue the project
Correct answer: Identify the root cause of resistance and tailor engagement strategies to address it
Understanding why a stakeholder is resistant allows the project manager to develop targeted strategies to increase engagement.
Question 7: Which of the following BEST describes a 'champion' stakeholder in the context of PMI stakeholder engagement?
- A stakeholder who funds the majority of the project
- A stakeholder who actively promotes and supports the project within the organization (Correct answer)
- A stakeholder who has the highest level of formal authority over the project
- A stakeholder who identifies and documents project risks
Correct answer: A stakeholder who actively promotes and supports the project within the organization
A champion is an influential advocate who actively promotes the project and helps secure organizational support.
PMI Stakeholder Identification & Engagement 2
A project manager discovers mid-project that a regulatory agency has authority over the project's deliverables but was never listed in the stakeholder register.
What is the BEST immediate action?