PMI Project Resource & Communication Management 2 — Questions and Answers
Question 1: A project manager notices two team members have conflicting work styles causing friction. Which conflict resolution technique is BEST for a long-term solution?
- Smoothing
- Forcing
- Collaborating (Correct answer)
- Avoiding
Correct answer: Collaborating
Collaborating (problem-solving) addresses the root cause and leads to a win-win outcome, making it the most sustainable conflict resolution technique.
Question 2: Which document formally authorizes team members to be assigned to project work and identifies reporting relationships?
- Resource management plan (Correct answer)
- Project charter
- Responsibility assignment matrix
- Resource breakdown structure
Correct answer: Resource management plan
The resource management plan describes how resources will be acquired, managed, and released, including team member roles and reporting relationships.
Question 3: A project manager is using a RACI chart. What does the 'I' stand for, and what obligation does it create?
- Initiator — must start the task
- Informed — must be kept updated on progress (Correct answer)
- Implementer — must carry out the work
- Inspector — must review deliverables
Correct answer: Informed — must be kept updated on progress
In a RACI chart, 'I' stands for Informed, meaning those parties must be kept in the loop but are not required to approve or perform the work.
Question 4: Which team development stage according to Tuckman's model is characterized by the team operating cohesively and achieving high performance?
- Storming
- Norming
- Performing (Correct answer)
- Adjourning
Correct answer: Performing
In the Performing stage, team members work interdependently toward goals with minimal oversight and high productivity.
Question 5: A sponsor requests weekly status reports while a key stakeholder prefers instant messaging for updates. What should the project manager do?
- Standardize one communication method for all stakeholders
- Accommodate each stakeholder's preferred communication method (Correct answer)
- Use only formal written reports to maintain professionalism
- Ask stakeholders to agree on a single format
Correct answer: Accommodate each stakeholder's preferred communication method
The communications management plan should be tailored to stakeholder needs and preferences to ensure effective information exchange.
Question 6: What is the PRIMARY purpose of a project kickoff meeting?
- To finalize the project budget
- To introduce the team and align on objectives, roles, and expectations (Correct answer)
- To review the risk register with stakeholders
- To obtain formal project approval from the sponsor
Correct answer: To introduce the team and align on objectives, roles, and expectations
A kickoff meeting formally launches the project by aligning team members and stakeholders on goals, roles, and expectations.
Question 7: During project execution, a critical team member resigns. The project manager's FIRST step should be to:
- Immediately hire a replacement contractor
- Assess the impact on schedule and cost, then update the resource management plan (Correct answer)
- Inform the sponsor and request project suspension
- Redistribute work among remaining team members without analysis
Correct answer: Assess the impact on schedule and cost, then update the resource management plan
Assessing the impact first allows the project manager to make informed decisions about replacement, redistribution, or schedule adjustments.
PMI Project Resource & Communication Management 2
A project manager notices two team members have conflicting work styles causing friction.
Which conflict resolution technique is BEST for a long-term solution?