PMI Project Leadership & Team Management 3 — Questions and Answers
Question 1: A project team member consistently delivers quality work but rarely shares updates with the team. What should the project manager do FIRST?
- Remove the team member from collaborative tasks
- Discuss communication expectations in a private one-on-one meeting (Correct answer)
- Publicly recognize the team member's technical skills to encourage openness
- Document the behavior as a performance issue
Correct answer: Discuss communication expectations in a private one-on-one meeting
A private conversation allows the PM to understand barriers and reinforce communication expectations without embarrassing the team member.
Question 2: According to Herzberg's Two-Factor Theory, which of the following is a 'motivator' (not just a hygiene factor)?
- Competitive salary
- Job security
- Sense of achievement and recognition (Correct answer)
- Safe working conditions
Correct answer: Sense of achievement and recognition
Motivators like achievement, recognition, and growth create satisfaction, while hygiene factors like salary only prevent dissatisfaction.
Question 3: Which conflict resolution technique is MOST likely to result in a win-win outcome?
- Withdraw/Avoid
- Smooth/Accommodate
- Compromise/Reconcile
- Collaborate/Problem Solve (Correct answer)
Correct answer: Collaborate/Problem Solve
Collaborating addresses the root cause and seeks a solution that satisfies all parties, making it the most durable conflict resolution approach.
Question 4: A project manager is building a high-performing team. Which action BEST supports psychological safety?
- Penalize team members who make mistakes publicly
- Encourage open discussion of failures and lessons learned without blame (Correct answer)
- Limit access to project information to reduce errors
- Assign all critical decisions to senior team members only
Correct answer: Encourage open discussion of failures and lessons learned without blame
Psychological safety is built when team members feel safe to speak up, report errors, and share ideas without fear of punishment.
Question 5: What is the PRIMARY purpose of a team charter in project management?
- To document the project's scope and deliverables
- To establish team values, agreements, and operating guidelines (Correct answer)
- To assign roles and responsibilities to each team member
- To record the project schedule and milestones
Correct answer: To establish team values, agreements, and operating guidelines
A team charter establishes shared norms, values, and working agreements that guide how the team collaborates.
Question 6: A project manager discovers a team member has been misrepresenting task completion status. What should the PM do FIRST?
- Immediately escalate to the project sponsor
- Meet privately with the team member to understand the situation and address it (Correct answer)
- Remove the team member from the project
- Send a team-wide reminder about honesty and integrity
Correct answer: Meet privately with the team member to understand the situation and address it
Gathering facts through a private discussion is the appropriate first step before taking corrective or escalation actions.
Question 7: In a predictive project environment, who is PRIMARILY responsible for resolving resource conflicts between project teams?
- The functional manager
- The project manager
- The resource management office
- The project sponsor (Correct answer)
Correct answer: The project sponsor
When resource conflicts cannot be resolved at the project level, the project sponsor has the authority to prioritize and resolve them.
PMI Project Leadership & Team Management 3
A project team member consistently delivers quality work but rarely shares updates with the team.
What should the project manager do FIRST?