PMI Organizational Change Frameworks 2 — Questions and Answers
Question 1: In Lewin's Change Management Model, what is the primary purpose of the 'Unfreezing' stage?
- Implementing the actual change activities
- Creating awareness and motivation to move away from the status quo (Correct answer)
- Stabilizing the organization after change
- Identifying resistance from stakeholders
Correct answer: Creating awareness and motivation to move away from the status quo
Unfreezing prepares the organization by breaking down existing mindsets and creating readiness for change before implementation begins.
Question 2: Which ADKAR element directly addresses an individual's ability to implement a change on a daily basis?
- Awareness
- Desire
- Knowledge
- Ability (Correct answer)
Correct answer: Ability
Ability in ADKAR represents the demonstrated capability to implement the change with the required skills and behaviors.
Question 3: A project manager notices that employees understand why a change is needed but are still not supporting it. According to ADKAR, which gap must be addressed?
- Awareness
- Desire (Correct answer)
- Knowledge
- Reinforcement
Correct answer: Desire
Desire represents the personal motivation and choice to support and participate in the change, which can be missing even when awareness exists.
Question 4: In Kotter's 8-Step Model, what is the immediate action after establishing a sense of urgency?
- Developing a vision for change
- Forming a powerful guiding coalition (Correct answer)
- Communicating the change vision
- Generating short-term wins
Correct answer: Forming a powerful guiding coalition
Kotter's second step is building a guiding coalition of committed leaders who can champion the change effort.
Question 5: Which organizational change framework is most closely associated with the concept of a 'burning platform'?
- McKinsey 7-S Framework
- Prosci ADKAR Model
- Kotter's 8-Step Process (Correct answer)
- Bridges Transition Model
Correct answer: Kotter's 8-Step Process
Kotter's first step, creating urgency, is often illustrated using the burning platform metaphor to motivate change.
Question 6: The McKinsey 7-S Framework categorizes organizational elements into 'hard' and 'soft' elements. Which of the following is a SOFT element?
- Strategy
- Structure
- Systems
- Shared Values (Correct answer)
Correct answer: Shared Values
Shared Values (also called Superordinate Goals) is a soft element along with Skills, Staff, and Style in the McKinsey 7-S Framework.
Question 7: A PMI practitioner is leading a change initiative and wants to ensure alignment across strategy, structure, and systems. Which framework is BEST suited for this analysis?
- ADKAR Model
- Lewin's Three-Stage Model
- McKinsey 7-S Framework (Correct answer)
- Bridges Transition Model
Correct answer: McKinsey 7-S Framework
The McKinsey 7-S Framework is specifically designed to analyze alignment across seven organizational elements including strategy, structure, and systems.
PMI Organizational Change Frameworks 2
In Lewin's Change Management Model, what is the primary purpose of the 'Unfreezing' stage?