Project Resource & Communication Management Flashcards
7 cards from real PMI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project Resource & Communication Management flashcards as text
A project manager must deliver bad news about a schedule delay to the project sponsor. Which communication approach is MOST appropriate?
Answer: Schedule a direct meeting to explain the issue and present options
Direct, honest communication with a proposed path forward demonstrates accountability and gives the sponsor the information needed to support decisions.
Which Herzberg motivational factor is considered a 'hygiene factor' that prevents dissatisfaction but does NOT motivate?
Answer: Salary
According to Herzberg, hygiene factors like salary, working conditions, and job security prevent dissatisfaction but do not inherently motivate employees.
A functional manager frequently pulls a shared resource away from project work. The project manager should FIRST:
Answer: Document the impact and negotiate with the functional manager directly
Direct negotiation with the functional manager is the appropriate first step, supported by documented schedule and cost impacts.
Which communication format is MOST appropriate for delivering a formal project status report to the steering committee?
Answer: Push communication via structured written report
Formal written reports pushed to steering committee members ensure all recipients receive consistent, documented information simultaneously.
According to McGregor's Theory X, which assumption does a manager hold about employees?
Answer: Employees dislike work and must be controlled and directed
Theory X assumes workers are inherently lazy, avoid responsibility, and require close supervision and control to perform.
What is the purpose of a 'lessons learned register' related to resource and communication management?
Answer: To record insights from current and past projects to improve future performance
The lessons learned register captures knowledge gained during the project so future projects can benefit from both successes and failures.
A project manager wants to ensure a remote team member feels included. Which action is MOST effective?
Answer: Scheduling regular one-on-one video calls and including them in team ceremonies
Regular interactive touchpoints and inclusion in team events foster belonging and engagement for remote team members more effectively than passive information sharing.