Project Leadership & Team Management Flashcards
7 cards from real PMI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project Leadership & Team Management flashcards as text
A project team member consistently delivers quality work but rarely shares updates with the team. What should the project manager do FIRST?
Answer: Discuss communication expectations in a private one-on-one meeting
A private conversation allows the PM to understand barriers and reinforce communication expectations without embarrassing the team member.
According to Herzberg's Two-Factor Theory, which of the following is a 'motivator' (not just a hygiene factor)?
Answer: Sense of achievement and recognition
Motivators like achievement, recognition, and growth create satisfaction, while hygiene factors like salary only prevent dissatisfaction.
Which conflict resolution technique is MOST likely to result in a win-win outcome?
Answer: Collaborate/Problem Solve
Collaborating addresses the root cause and seeks a solution that satisfies all parties, making it the most durable conflict resolution approach.
A project manager is building a high-performing team. Which action BEST supports psychological safety?
Answer: Encourage open discussion of failures and lessons learned without blame
Psychological safety is built when team members feel safe to speak up, report errors, and share ideas without fear of punishment.
What is the PRIMARY purpose of a team charter in project management?
Answer: To establish team values, agreements, and operating guidelines
A team charter establishes shared norms, values, and working agreements that guide how the team collaborates.
A project manager discovers a team member has been misrepresenting task completion status. What should the PM do FIRST?
Answer: Meet privately with the team member to understand the situation and address it
Gathering facts through a private discussion is the appropriate first step before taking corrective or escalation actions.
In a predictive project environment, who is PRIMARILY responsible for resolving resource conflicts between project teams?
Answer: The project sponsor
When resource conflicts cannot be resolved at the project level, the project sponsor has the authority to prioritize and resolve them.