PMI PBA Certification PMI-PBA Certification Tasks & Techniques 5 — Questions and Answers
Question 1: A BA is asked to verify that the delivered software matches the approved requirements baseline. This activity is part of which solution evaluation task?
- User Acceptance Testing coordination
- Validate Test Results (Correct answer)
- Define Acceptance Criteria
- Evaluate Solution Performance
Correct answer: Validate Test Results
Validating test results involves confirming that testing outcomes demonstrate the solution fulfills the approved requirements baseline before acceptance.
Question 2: When applying the Kano Model to prioritize product features, 'must-be' requirements are BEST characterized as:
- Features that delight customers when present
- Basic expectations customers assume without stating them (Correct answer)
- Features that increase satisfaction linearly with their presence
- Nice-to-have enhancements that differentiate the product
Correct answer: Basic expectations customers assume without stating them
Must-be (basic) requirements are threshold attributes customers take for granted; their absence causes dissatisfaction, but their presence does not actively increase satisfaction.
Question 3: A BA discovers that two functional requirements cannot both be true simultaneously. This problem is called a requirements:
- Gap
- Ambiguity
- Conflict (Correct answer)
- Duplication
Correct answer: Conflict
A requirements conflict exists when two requirements are mutually exclusive or contradictory, requiring stakeholder negotiation or a design decision to resolve.
Question 4: Which technique is used to identify and document the rules, policies, or constraints that govern how business decisions are made independently of process steps?
- Process modeling
- Business rules analysis (Correct answer)
- Decision tree analysis
- Root cause analysis
Correct answer: Business rules analysis
Business rules analysis identifies and documents the policies, constraints, and logic that govern business decisions, separating them from process flow so they can be managed and updated independently.
Question 5: On a hybrid project, the BA is working with the project manager to integrate requirements activities into the project plan. Which BA artifact MOST directly informs the project schedule?
- Requirements traceability matrix
- Business analysis plan (Correct answer)
- Stakeholder register
- Requirements package
Correct answer: Business analysis plan
The Business Analysis Plan details when each BA activity (elicitation, analysis, validation) will occur, providing the PM with the inputs needed to sequence and schedule dependent project activities.
Question 6: A BA is conducting root cause analysis after a production defect is traced back to a missing requirement. Which technique visually maps cause-and-effect relationships to find the underlying issue?
- Pareto Chart
- Fishbone (Ishikawa) Diagram (Correct answer)
- Control Chart
- Histogram
Correct answer: Fishbone (Ishikawa) Diagram
A fishbone (Ishikawa) diagram structures potential causes into categories and visually maps how they contribute to a problem, revealing the root cause rather than just symptoms.
Question 7: A stakeholder signs off on requirements but later claims the delivered solution does not meet their needs. Which BA practice BEST prevents this situation?
- Requiring legal sign-off on all requirements documents
- Using prototypes or models to confirm shared understanding before sign-off (Correct answer)
- Increasing the frequency of status reports
- Having the PM attend all requirements reviews
Correct answer: Using prototypes or models to confirm shared understanding before sign-off
Prototypes and visual models help stakeholders experience requirements concretely, reducing the risk that abstract text is misunderstood and signed off without genuine comprehension.
PMI PBA Certification PMI-PBA Certification Tasks & Techniques 5
A BA is asked to verify that the delivered software matches the approved requirements baseline.
This activity is part of which solution evaluation task?