PMI PBA Certification Stakeholder Engagement 2 — Questions and Answers
Question 1: What is the purpose of a communication plan in stakeholder engagement?
- To define what information will be shared with stakeholders, how, and how often (Correct answer)
- To record all verbal communications during project meetings
- To document the project's social media strategy
- To assign communication tasks to development team members
Correct answer: To define what information will be shared with stakeholders, how, and how often
A communication plan specifies the information needs of stakeholders, the communication methods to be used, and the frequency of updates.
Question 2: A business analyst is facilitating a requirements workshop with multiple stakeholders who have different priorities. The BEST technique to reach consensus is:
- Structured facilitation with defined decision-making rules agreed upon in advance (Correct answer)
- Allowing the most senior stakeholder to make all final decisions
- Removing contentious requirements from the agenda until later
- Conducting separate one-on-one interviews instead of the group session
Correct answer: Structured facilitation with defined decision-making rules agreed upon in advance
Structured facilitation with pre-agreed decision rules empowers the group to resolve differences collaboratively and reach documented consensus.
Question 3: Which term describes the level of participation and commitment that a stakeholder has in a project at a given point in time?
- Engagement level (Correct answer)
- Influence score
- Communication frequency
- Authority tier
Correct answer: Engagement level
Engagement level describes how actively and committedly a stakeholder is participating in the project, ranging from unaware to leading.
Question 4: Which stakeholder engagement strategy is MOST appropriate for high-power, low-interest stakeholders?
- Keep satisfied — provide key information without overwhelming them with detail (Correct answer)
- Manage closely — involve them in every decision and meeting
- Monitor only — minimal interaction required
- Consult heavily — seek their input on all requirements
Correct answer: Keep satisfied — provide key information without overwhelming them with detail
High-power, low-interest stakeholders should be kept satisfied with targeted, high-level updates to maintain their support without burdening them with detail.
Question 5: Why is it important to revisit stakeholder identification throughout the project?
- New stakeholders may emerge as the project evolves, and existing stakeholders' interests may shift (Correct answer)
- Stakeholder identification is only necessary at project initiation
- To update the project budget with stakeholder-related costs
- To reassign stakeholders to new project teams
Correct answer: New stakeholders may emerge as the project evolves, and existing stakeholders' interests may shift
Stakeholder identification should be revisited because organizational changes, project evolution, and shifting priorities can introduce new stakeholders or change existing ones' interests.
Question 6: A business analyst is working with an SME who is very knowledgeable but struggles to articulate requirements. The BEST technique to use is:
- Observation (job shadowing) (Correct answer)
- Surveys
- Benchmarking
- Document analysis
Correct answer: Observation (job shadowing)
Observation allows the BA to watch the SME perform their actual work, capturing tacit knowledge that the SME cannot easily verbalize.
PMI PBA Certification Stakeholder Engagement 2
What is the purpose of a communication plan in stakeholder engagement?