PMI PBA Certification Solution Evaluation 2 — Questions and Answers
Question 1: What is the purpose of a post-implementation review?
- To assess whether the solution delivered the expected business benefits and capture lessons learned (Correct answer)
- To identify new features for the next project phase
- To reassign project team members to new projects
- To calculate final project costs against the original budget
Correct answer: To assess whether the solution delivered the expected business benefits and capture lessons learned
A post-implementation review evaluates whether the solution achieved its intended benefits and documents lessons learned to improve future projects.
Question 2: Which document defines the expected benefits and value that a solution should deliver, serving as a reference for solution evaluation?
- Business case (Correct answer)
- Project schedule
- Requirements traceability matrix
- Risk register
Correct answer: Business case
The business case defines the expected benefits and justification for the project, providing the baseline against which solution value is measured during evaluation.
Question 3: A BA is evaluating an enterprise software implementation. Users are achieving the required outcomes but reporting low satisfaction. What should the BA investigate?
- Usability and user experience factors that may be creating friction despite functional success (Correct answer)
- Whether the solution was implemented on time and within budget
- Whether the vendor provided adequate training documentation
- The number of help desk tickets submitted since go-live
Correct answer: Usability and user experience factors that may be creating friction despite functional success
Low satisfaction despite functional success often points to usability or user experience issues that, while not preventing task completion, create friction and resistance.
Question 4: What is the difference between 'solution performance' and 'solution value' in PMI-PBA?
- Performance measures operational metrics; value measures the benefit delivered to the organization (Correct answer)
- Performance is measured by developers; value is measured by stakeholders
- There is no difference; both terms refer to the same concept
- Performance refers to speed; value refers to cost savings only
Correct answer: Performance measures operational metrics; value measures the benefit delivered to the organization
Solution performance refers to operational metrics (e.g., uptime, response time), while solution value measures the broader business benefit delivered to the organization.
Question 5: During solution evaluation, a BA finds that a key business requirement was implemented but produces incorrect results. This is BEST classified as:
- A defect — the implementation does not correctly fulfill the requirement (Correct answer)
- A scope gap — the requirement was never properly specified
- A change request — a new requirement has emerged post-deployment
- A lesson learned — to be documented for future projects
Correct answer: A defect — the implementation does not correctly fulfill the requirement
When an implemented requirement produces incorrect results, it is a defect — the implementation does not correctly fulfill the defined requirement.
Question 6: Which evaluation technique compares the solution's current performance against industry standards or best-in-class competitors?
- Benchmarking (Correct answer)
- Root cause analysis
- SWOT analysis
- Variance analysis
Correct answer: Benchmarking
Benchmarking compares the solution's performance to industry standards or best practices to identify gaps and opportunities for improvement.
PMI PBA Certification Solution Evaluation 2
What is the purpose of a post-implementation review?