Stakeholder Engagement Strategies Flashcards
7 cards from real PMBOK practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Engagement Strategies flashcards as text
Which tool or technique used in Plan Stakeholder Engagement helps visualize the relationships and dependencies between stakeholders?
Answer: Stakeholder mapping and representation
Stakeholder mapping and representation tools such as power/interest grids and influence/impact grids help visualize stakeholder attributes and relationships.
A project manager notices that a previously supportive stakeholder has become resistant after a scope change. What should the PM do FIRST?
Answer: Meet with the stakeholder to understand their concerns and adjust the engagement plan
When engagement levels shift, the PM should understand the root cause through direct dialogue before taking corrective action.
What is the primary output of the Identify Stakeholders process?
Answer: Stakeholder register
The stakeholder register is the primary output, documenting information about identified stakeholders including their interests, involvement, and impact.
Which of the following BEST describes a 'leading' stakeholder engagement level?
Answer: The stakeholder actively works to ensure project success
A 'leading' stakeholder is fully engaged and actively works to ensure the project succeeds, going beyond passive support.
An interpersonal skill that is MOST critical when managing stakeholder expectations during a project crisis is:
Answer: Active listening
Active listening helps the project manager understand stakeholder concerns fully, which is essential for managing expectations during high-tension situations.
Which document serves as the PRIMARY input when executing the Manage Stakeholder Engagement process?
Answer: Stakeholder engagement plan
The stakeholder engagement plan defines strategies and actions for engaging stakeholders and serves as the key guide during execution.
A project sponsor pushes back on the project manager's stakeholder engagement plan, saying it is too resource-intensive. The PM should:
Answer: Present the business case showing how poor stakeholder engagement increases project risk
Demonstrating the risk-reduction value of stakeholder engagement helps the sponsor understand the cost of insufficient engagement.