A patient under your care develops a serious unexpected complication after surgery that may have been caused by a system failure. What is the most appropriate action under NHS duty of candour?
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A
Document the complication in the notes and await the patient's complaint
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B
Be open and honest with the patient and family, acknowledge what happened, offer an apology, provide information about any investigation, and explain what steps are taken to prevent recurrence
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C
Seek legal advice before disclosing anything to the patient
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D
Inform the ward sister but not the patient until an internal review is completed