PHR Learning and Development Programs 3 — Questions and Answers
Question 1: What is the main advantage of job rotation as a development method?
- It broadens employees' skills across multiple functions (Correct answer)
- It eliminates the need for formal training
- It reduces total headcount
- It guarantees a promotion
Correct answer: It broadens employees' skills across multiple functions
Job rotation exposes employees to different roles, building cross-functional skills and flexibility.
Question 2: Adult learning theory (andragogy) emphasizes that adult learners prefer training that is what?
- Relevant and immediately applicable to their work (Correct answer)
- Highly theoretical and abstract
- Lecture-only with no interaction
- Disconnected from prior experience
Correct answer: Relevant and immediately applicable to their work
Andragogy holds that adults learn best when content is practical, relevant, and builds on their experience.
Question 3: Which approach delivers short, focused learning segments that employees can access on demand?
- Microlearning (Correct answer)
- Vestibule training
- Sabbatical
- Outplacement
Correct answer: Microlearning
Microlearning provides brief, targeted content for just-in-time, on-demand learning.
Question 4: A manager observes employees, then provides real-time feedback to improve performance. This is best called what?
- Coaching (Correct answer)
- Succession planning
- Job analysis
- Compa-ratio review
Correct answer: Coaching
Coaching involves observing performance and giving ongoing, real-time feedback to develop skills.
Question 5: What is the primary goal of a succession planning program?
- Identify and develop internal candidates for key future roles (Correct answer)
- Reduce current salary expenses
- Outsource non-core functions
- Increase the number of contractors
Correct answer: Identify and develop internal candidates for key future roles
Succession planning prepares a pipeline of internal talent to fill critical leadership and key positions.
Question 6: Which evaluation level in Kirkpatrick's model captures learner satisfaction immediately after training?
- Level 1 - Reaction (Correct answer)
- Level 2 - Learning
- Level 3 - Behavior
- Level 4 - Results
Correct answer: Level 1 - Reaction
Level 1 (Reaction) measures how participants felt about the training, often via post-course surveys.
Question 7: A 'learning management system' (LMS) is primarily used to do what?
- Deliver, track, and report on training activities (Correct answer)
- Process payroll and benefits
- Conduct exit interviews
- Manage recruitment advertising
Correct answer: Deliver, track, and report on training activities
An LMS administers, delivers, and tracks training courses and learner progress.
PHR Learning and Development Programs 3
What is the main advantage of job rotation as a development method?