Business Management Flashcards
7 cards from real PHR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Business Management flashcards as text
Which document outlines an organization's fundamental purpose and reason for existence?
Answer: Mission statement
A mission statement describes the organization's core purpose and present reason for being.
In a matrix organizational structure, employees typically report to:
Answer: Two or more managers
Matrix structures create dual reporting relationships, usually to both a functional and a project manager.
What does the term 'span of control' refer to?
Answer: Number of employees a manager directly supervises
Span of control is the number of subordinates reporting directly to one manager.
Which planning framework translates strategy into measures across financial, customer, internal, and learning perspectives?
Answer: Balanced scorecard
The balanced scorecard tracks performance across four linked perspectives tied to strategy.
An HR leader presenting metrics to executives should focus primarily on:
Answer: Data linked to business outcomes
Executives respond to data tied to measurable business outcomes and strategy.
Which of the following is an example of a qualitative data source?
Answer: Employee interview responses
Interview responses are qualitative because they capture narrative, non-numeric information.
Change management models like Lewin's emphasize which three stages?
Answer: Unfreeze, change, refreeze
Lewin's model describes unfreezing the status quo, making the change, then refreezing the new state.