Business Phone Systems & PBX Flashcards
6 cards from real Phone Service Business practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Phone Systems & PBX flashcards as text
What is call recording compliance most important for in US-based businesses?
Answer: Legal, quality assurance, and meeting state wiretapping laws
In the US, call recording must comply with federal and state wiretapping laws, requiring consent from one or all parties depending on the state.
What is the purpose of a call park feature in a PBX system?
Answer: Placing a call on hold at a specific extension so another employee can retrieve it
Call park allows an employee to put a call on hold at a specific slot so a colleague can pick it up from any phone on the system.
Which feature lets a business present a consistent outbound caller ID regardless of which employee is calling?
Answer: Call masking / CNAM override
Call masking or CNAM (Caller Name) override allows businesses to display a single main number as the outbound caller ID.
What does a key system unit (KSU) differ from a PBX in that it:
Answer: Is designed for very small businesses with fewer features and simpler operation
A KSU is a simpler, lower-cost phone system designed for very small businesses with limited lines and basic features compared to a full PBX.
What is the role of a Session Border Controller (SBC) in a business VoIP deployment?
Answer: Securing and controlling VoIP traffic at the network boundary
An SBC sits at the edge of a VoIP network to manage, secure, and control signaling and media streams.
Which metric measures the percentage of incoming calls answered by a live agent in a business phone environment?
Answer: Answer Rate or Pick-up Rate
Answer Rate (or Pick-up Rate) is the percentage of inbound calls that are answered by a live person rather than going to voicemail or being abandoned.