Cloud Phone Systems & UCaaS Flashcards
7 cards from real Phone Service Business practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Cloud Phone Systems & UCaaS flashcards as text
What does a cloud phone provider's 'uptime SLA' contractually guarantee to a business customer?
Answer: The percentage of time the service will be operational
An uptime SLA (Service Level Agreement) specifies the percentage of time the provider guarantees service availability, commonly expressed as '99.99% uptime,' and defines remedies if that target is missed.
Which feature allows employees to use personal smartphones for business calls while displaying the company's main number to recipients?
Answer: BYOD with number masking
BYOD (Bring Your Own Device) with number masking lets employees use personal devices for business calls while the company's number appears on caller ID, keeping personal numbers private.
What is WebRTC primarily used for in cloud phone and UCaaS platforms?
Answer: Enabling real-time voice and video communication directly in web browsers
WebRTC (Web Real-Time Communication) is a browser API that enables real-time audio, video, and data communication without plugins, powering browser-based softphones and video conferencing.
What is an 'auto-attendant' in a cloud phone system?
Answer: Software that automatically answers and routes calls using a recorded menu
An auto-attendant is an automated phone menu system that greets callers, presents options such as 'Press 1 for Sales,' and routes calls to the appropriate extension or department without a human operator.
How does geo-redundancy in cloud phone infrastructure protect businesses from service outages?
Answer: It replicates infrastructure across multiple data centers so a failure in one location does not disrupt service
Geo-redundancy distributes infrastructure across multiple geographically separate data centers; if one data center fails, another automatically takes over, maintaining continuous service availability.
What is 'number portability' in the context of switching cloud phone service providers?
Answer: The process of transferring an existing phone number to a new service provider
Number portability allows businesses to keep their existing phone numbers when switching to a new phone service provider, ensuring customers can still reach them on the familiar number.
What is a 'call queue' feature in a cloud phone system?
Answer: A feature that holds incoming callers in a virtual line until an agent becomes available
A call queue holds incoming callers in a virtual waiting line, playing hold music or informational messages until an available agent can answer, commonly used in customer service departments.