Phone Service Business Business Phone Systems & PBX 2 — Questions and Answers
Question 1: What is the function of a hunt group in a business phone system?
- Blocking unwanted calls
- Sequentially or simultaneously ringing multiple extensions until one answers (Correct answer)
- Recording calls for compliance
- Setting up a conference call
Correct answer: Sequentially or simultaneously ringing multiple extensions until one answers
A hunt group distributes incoming calls across a set of phone lines or extensions to ensure calls are answered.
Question 2: Which cabling standard is most commonly used for modern IP phone installations in US offices?
- RG-6 coaxial cable
- Cat5e or Cat6 Ethernet cable (Correct answer)
- POTS copper pair
- Fiber optic only
Correct answer: Cat5e or Cat6 Ethernet cable
Cat5e or Cat6 Ethernet cables are the standard for IP phone deployments, supporting both data and Power over Ethernet (PoE).
Question 3: What does PoE stand for in the context of IP phones?
- Point of Entry
- Power over Ethernet (Correct answer)
- Protocol of Exchange
- Port of Extension
Correct answer: Power over Ethernet
Power over Ethernet (PoE) allows network cables to carry electrical power to devices like IP phones, eliminating separate power adapters.
Question 4: What is call queuing in a business phone system?
- Blocking calls during off-hours
- Holding incoming calls in line until an agent becomes available (Correct answer)
- Forwarding calls to voicemail immediately
- Recording calls for quality assurance
Correct answer: Holding incoming calls in line until an agent becomes available
Call queuing places incoming callers on hold in sequence until a representative is available to answer.
Question 5: Which business phone feature allows calls to ring simultaneously on multiple devices?
- Call parking
- Simultaneous ring (sim ring) (Correct answer)
- Call flip
- Night mode
Correct answer: Simultaneous ring (sim ring)
Simultaneous ring causes multiple devices (desk phone, mobile, softphone) to ring at the same time when a call comes in.
Question 6: What is a softphone in a business phone system?
- A phone with a soft rubber casing
- Software that enables voice calls over the internet from a computer or mobile device (Correct answer)
- A phone that only receives calls
- A legacy analog phone adapter
Correct answer: Software that enables voice calls over the internet from a computer or mobile device
A softphone is a software application that allows users to make and receive voice calls over the internet using a computer or smartphone.
Phone Service Business Business Phone Systems & PBX 2
What is the function of a hunt group in a business phone system?