Phlebotomy Patient Identification and Communication Flashcards

According to CLSI standards, which two patient identifiers must be used before performing a blood draw?

Answer: Full name and date of birth (or medical record number)

CLSI and TJC require at least two patient identifiers — most commonly full name and date of birth or medical record number — before any specimen collection.

What is the correct way to ask a patient to confirm their identity before a blood draw?

Answer: Ask 'Can you tell me your full name and date of birth?'

Open-ended questions requiring the patient to state their name and DOB prevent errors; asking 'Are you Mr. Smith?' allows the patient to agree even if they are not.

What should a phlebotomist do if a patient's wristband is missing?

Answer: Refuse to draw and notify the nurse to replace the wristband first

A missing wristband is a safety concern; the phlebotomist must notify nursing staff so the band can be replaced before the specimen is collected.

Which of the following best describes the phlebotomist's responsibility when a patient asks what the blood test is for?

Answer: Explain the test in general terms and refer detailed medical questions to the physician

Phlebotomists should provide basic information in a reassuring manner but refer clinical interpretation and diagnosis questions to the ordering physician.

How should a phlebotomist introduce themselves when entering a patient's room?

Answer: State their name, title, and purpose of the visit

Proper professional introduction includes the phlebotomist's name, role, and reason for the visit to establish trust and comply with patient rights standards.

A conscious patient verbally refuses a blood draw. What is the appropriate response?

Answer: Respect the refusal, document it, and notify the nurse or physician

Competent adult patients have the right to refuse medical procedures; the phlebotomist must document the refusal and inform the care team.