PET Functional Language & Situations 2 — Questions and Answers
Question 1: A customer says to a shop assistant: 'Do you have this jacket in a smaller size?' What is the customer doing?
- Complaining about the jacket
- Making a request for a different size (Correct answer)
- Returning the jacket
- Asking for the price
Correct answer: Making a request for a different size
The customer is making a request by asking if another size is available.
Question 2: Your friend invites you to a party but you already have plans. Which response politely declines?
- I don't want to come to your party.
- Parties are boring, thanks anyway.
- I'd love to, but I'm afraid I'm busy that evening. (Correct answer)
- No, I can't make it ever.
Correct answer: I'd love to, but I'm afraid I'm busy that evening.
This response politely declines by expressing regret and giving a reason.
Question 3: At a restaurant, the waiter asks: 'Are you ready to order?' You need more time. What do you say?
- I want the soup.
- Could we have a few more minutes, please? (Correct answer)
- Why are you asking me?
- The menu is too long.
Correct answer: Could we have a few more minutes, please?
Asking for a few more minutes is the appropriate way to request extra time politely.
Question 4: Someone says: 'I'm sorry I stepped on your foot.' What is the most natural response?
- That's terrible!
- Don't worry about it, it's fine. (Correct answer)
- You should be more careful.
- I stepped on yours first.
Correct answer: Don't worry about it, it's fine.
Accepting an apology gracefully with 'Don't worry about it' is the standard polite response.
Question 5: You want to know if you can use your phone during a meeting. How do you ask permission?
- I'm using my phone now.
- Is it okay if I check my phone quickly? (Correct answer)
- Give me a minute with my phone.
- Phones are allowed here, right?
Correct answer: Is it okay if I check my phone quickly?
'Is it okay if I...' is a standard structure for asking permission politely.
Question 6: A colleague asks you to keep a secret. You agree. Which phrase best shows your agreement?
- I won't tell anyone, I promise. (Correct answer)
- Secrets are hard to keep.
- Maybe I'll stay quiet.
- Tell someone else instead.
Correct answer: I won't tell anyone, I promise.
Saying 'I won't tell anyone, I promise' directly confirms agreement to keep the secret.
Question 7: You are on the phone and didn't hear what the other person said. What do you say?
- I know, I understand.
- Could you say that again, please? I didn't catch that. (Correct answer)
- Stop talking so fast.
- The connection is bad, goodbye.
Correct answer: Could you say that again, please? I didn't catch that.
Asking someone to repeat themselves politely with 'Could you say that again?' is the correct approach.
PET Functional Language & Situations 2
A customer says to a shop assistant: 'Do you have this jacket in a smaller size?' What is the customer doing?