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PECO Customer Service & Billing Operations Flashcards

6 cards from real PECO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which PECO program allows eligible low-income customers in Pennsylvania to receive a discount on their monthly electric bills?

    Answer: Customer Assistance Program (CAP)

    PECO's Customer Assistance Program (CAP) provides discounted rates to qualifying low-income customers based on household income and size.

  2. What is the standard timeframe within which PECO is required to restore power to customers following a reported outage under Pennsylvania PUC regulations?

    Answer: As soon as reasonably possible based on outage severity

    Pennsylvania PUC regulations require utilities to restore service as soon as reasonably possible, with timeframes varying based on the cause and scope of the outage.

  3. A PECO customer disputes a billing amount they believe is unusually high. What is the correct first step for a PECO representative to take?

    Answer: Review the account's usage history and compare to prior periods

    The first step in resolving a billing dispute is to review usage history to identify any anomalies before taking corrective action.

  4. Which Pennsylvania law governs the termination of electric service to residential customers and defines the protections PECO must follow?

    Answer: Public Utility Code, 66 Pa. C.S.

    The Public Utility Code (66 Pa. C.S.) establishes the rules and customer protections that Pennsylvania utilities like PECO must follow for service terminations.

  5. What is 'budget billing' as offered by PECO to residential customers?

    Answer: A plan that averages annual energy costs into equal monthly payments

    Budget billing averages a customer's estimated annual usage into consistent monthly payments, avoiding seasonal bill spikes.

  6. When a PECO customer requests a 'medical certificate' to postpone service termination, what condition must typically be met?

    Answer: A licensed physician must certify that termination would be a serious medical threat to a household member

    Pennsylvania regulations allow service termination to be postponed when a licensed physician certifies that shutting off service would create a serious medical risk.