PECO Customer Service & Billing Operations Flashcards
6 cards from real PECO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 PECO Customer Service & Billing Operations flashcards as text
What is the primary purpose of PECO's Universal Services program portfolio?
Answer: To ensure low-income customers can maintain affordable access to electric service
Universal Services programs like CAP, LIURP, and CARES are designed to help low-income customers afford and maintain essential electric service.
PECO's LIURP (Low-Income Usage Reduction Program) is designed to help qualifying customers by doing what?
Answer: Providing free or subsidized weatherization and energy efficiency improvements to reduce energy consumption
LIURP funds energy audits and physical improvements such as insulation, weatherstripping, and efficient appliance upgrades to lower energy usage for low-income households.
When a PECO customer calls to report a downed power line, what is the representative's highest priority response?
Answer: Warn the caller to stay away from the line and dispatch emergency crews immediately
Downed lines are a life-safety emergency requiring immediate crew dispatch and strong safety warnings to all bystanders.
Which regulatory body oversees PECO's rates, service quality, and customer complaint processes in Pennsylvania?
Answer: Pennsylvania Public Utility Commission (PUC)
The Pennsylvania PUC has jurisdiction over PECO's retail rates, service standards, and consumer protection requirements within the state.
A PECO customer requests 'third-party notification,' which means what?
Answer: A designated contact person will also receive copies of important notices such as termination warnings
Third-party notification allows a trusted contact (family member, social worker, etc.) to receive copies of critical notices so they can assist the customer in avoiding termination.
What does PECO's 'net metering' policy allow a qualifying customer with solar panels to do?
Answer: Receive a credit on their bill for excess electricity sent back to the grid
Net metering credits customers for surplus electricity their solar systems export to PECO's grid, offsetting future usage charges on the bill.