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PECO Customer Service & Billing Operations Flashcards

6 cards from real PECO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. PECO's territory primarily serves which geographic region of Pennsylvania?

    Answer: Southeastern Pennsylvania, including Philadelphia and surrounding counties

    PECO serves southeastern Pennsylvania, including the City of Philadelphia and surrounding counties such as Montgomery, Bucks, Chester, and Delaware.

  2. Which meter reading method does PECO primarily use to collect usage data from residential customers without requiring a physical visit?

    Answer: Advanced Metering Infrastructure (AMI) / Smart Meters

    PECO uses Advanced Metering Infrastructure (AMI), commonly called smart meters, to remotely collect usage data at frequent intervals.

  3. A PECO customer is switching to a competitive electric generation supplier (EGS). Which portion of the bill will PECO continue to provide?

    Answer: Distribution (delivery) charges

    Under Pennsylvania's Electric Choice Act, PECO retains responsibility for distribution (wiring and delivery) regardless of which EGS a customer selects.

  4. What does the acronym 'EGS' stand for in the context of Pennsylvania electric deregulation?

    Answer: Electric Generation Supplier

    EGS stands for Electric Generation Supplier, the term used in Pennsylvania for competitive companies licensed to sell electricity generation to retail customers.

  5. Under PECO's payment arrangement policy, what is the primary eligibility criterion for a customer to enter a payment agreement to avoid termination?

    Answer: The customer must demonstrate an inability to pay the full balance at once and make a good-faith down payment

    Payment arrangements are generally available to customers who cannot pay in full and are willing to make a down payment and commit to ongoing monthly installments.

  6. Which PECO customer notification is required by Pennsylvania PUC rules before electric service can be terminated for non-payment?

    Answer: A written termination notice at least 10 days before the scheduled shut-off date

    Pennsylvania regulations require a written 10-day advance termination notice to give customers the opportunity to pay or arrange an alternative before service is cut.