PDR PDR Customer Relations & Business Practices 2

Question 1

What is the purpose of a repair warranty in a PDR business?

Accepted Answer

To assure customers that any defects in the repair will be corrected at no additional charge

Answer

To guarantee the vehicle will never be dented again

Answer

To protect the technician from all liability

Answer

To allow unlimited free repairs for the customer

Question 2

A customer asks for a PDR repair on a leased vehicle. What key consideration applies?

Accepted Answer

Confirm the lessee has authorization to approve body repairs per the lease agreement

Answer

Refuse the job because leased vehicles cannot be repaired

Answer

Only repair damage under 1 inch

Answer

Always charge double for leased vehicles

Question 3

What is the best way to handle a situation where a PDR repair is not possible due to stretched metal?

Accepted Answer

Honestly inform the customer that traditional body repair is needed and refer them to a body shop

Answer

Attempt the PDR anyway and charge full price

Answer

Pretend the repair was successful

Answer

Charge a diagnostic fee and send them away without explanation

Question 4

Which metric is most useful for tracking the health of a PDR business over time?

Accepted Answer

Average repair ticket value combined with customer return rate

Answer

Number of tools owned

Answer

Hours worked per day

Answer

Number of social media followers

Question 5

When estimating a PDR job, what factor most commonly leads to underquoting?

Accepted Answer

Failing to inspect the damage from multiple angles and lighting positions

Answer

Using a digital estimate tool

Answer

Charging per dent rather than by area

Answer

Working on newer vehicles

Question 6

What should a PDR technician do if they discover additional damage after starting a repair?

Accepted Answer

Stop work, document the new finding, and obtain customer authorization before continuing

Answer

Complete all repairs and charge extra at the end

Answer

Ignore the additional damage and finish the original scope

Answer

Discard the job without notice