PCV Passenger Safety & Duty of Care 5

Question 1

What is the legal requirement regarding first aid on a PCV?

Accepted Answer

A first aid kit must be carried on all PCV vehicles and be accessible — drivers should know its location

Answer

First aid kits are optional on local bus services

Answer

Only long-distance coaches require first aid kits

Answer

First aid kits are provided by the operator but passengers provide their own supplies

Question 2

A passenger with a guide dog boards the bus. What must the driver do?

Accepted Answer

Allow the guide dog on board — drivers may not refuse assistance dogs under disability discrimination law

Answer

Ask the passenger to keep the dog under the seat

Answer

Only allow the dog if it wears a muzzle

Answer

The driver can refuse dogs based on operator policy

Question 3

What is a PCV driver's responsibility at a terminus at the end of a journey?

Accepted Answer

Check the vehicle is clear of passengers (including those asleep) and any unattended items before locking up

Answer

Only check if control specifically instructs a check

Answer

Leave immediately — passengers are responsible for leaving the vehicle

Answer

Only check for unattended luggage — not for passengers

Question 4

What should a PCV driver do if a passenger reports feeling unwell from bus exhaust fumes?

Accepted Answer

Take the complaint seriously, ventilate the vehicle if possible, stop safely and check on the passenger, and report to the operator for mechanical investigation

Answer

Advise the passenger to open a window — exhaust fumes are not a driver responsibility

Answer

Continue to the next stop and report it later

Answer

Ignore the complaint if the driver cannot smell anything

Question 5

Under what circumstances is a PCV driver permitted to leave a bus with the engine running?

Accepted Answer

Only in specific circumstances authorised by the operator (e.g., in a depot area) — on public roads the engine should be switched off when leaving the cab

Answer

At any time if the handbrake is on

Answer

Always permitted at bus stops if the driver needs to assist a passenger

Answer

Only for journeys under 2 minutes duration

Question 6

What is the purpose of a PCV operator's 'Lost Property' procedure?

Accepted Answer

To record and attempt to return items left on vehicles to their owners — operators are legally required to deal with found property properly

Answer

To allow drivers to keep items found on the bus

Answer

Only to record high-value items

Answer

Lost property on buses becomes the property of the operator after 24 hours