PCV Passenger Safety & Duty of Care 4

Question 1

What is the purpose of a PCV driver completing a daily safety brief to passengers?

Accepted Answer

To inform passengers of safety features (emergency exits, seatbelts, no smoking) — this is good practice and required on some services

Answer

Safety briefs are only required on aircraft

Answer

It is optional and left to the driver's discretion

Answer

Only required on journeys over 2 hours

Question 2

What is a PCV driver's responsibility if they notice a passenger is sleepwalking or appears very confused?

Accepted Answer

Show concern and duty of care — speak calmly, do not leave them unaccompanied, contact control, and if necessary call for medical assistance

Answer

Ignore confused behaviour — passengers are adults responsible for themselves

Answer

Ask the passenger to get off the bus

Answer

Continue to the terminus and report it there

Question 3

What action must a PCV driver take if a passenger is injured on the vehicle?

Accepted Answer

Stop, provide first aid, call emergency services if needed, and complete a formal incident report

Answer

Only complete a report if the passenger files a complaint

Answer

First aid is the passenger's responsibility

Answer

Continue to the terminus and report on return to depot

Question 4

How should a PCV driver deal with a highly intoxicated passenger who is not yet being violent?

Accepted Answer

Prevent boarding or request they disembark at the next safe stop — an intoxicated person is a safety risk to themselves and others

Answer

Allow travel if they can walk unaided

Answer

Only remove them if they become violent

Answer

Intoxicated passengers are permitted by law — no action needed

Question 5

What should a PCV driver do if a passenger tells them the driver just overshot their stop?

Accepted Answer

Apologise, stop safely at the earliest opportunity and allow the passenger to alight safely — do not reverse on a road

Answer

Reverse to the stop immediately

Answer

Explain that stopping is not possible and direct them to the next stop

Answer

Continue — stops cannot be made outside of schedule

Question 6

What is the duty of care for a PCV driver carrying school children on a contracted school service?

Accepted Answer

Heightened duty of care — ensure all children are seated and belted (if belts fitted), supervise boarding and alighting, and ensure no child is left unsupervised

Answer

The same as for adult passengers — no additional duty

Answer

Children are the responsibility of the escorting teacher only

Answer

School services have the same duty as any other service