PCV Passenger Safety & Duty of Care 3

Question 1

What are the legal requirements for seatbelt use on coaches?

Accepted Answer

All passengers in seats fitted with seatbelts must wear them — drivers must inform passengers and children under 14 must be belted

Answer

Seatbelts are optional on coaches

Answer

Only passengers in front seats must wear seatbelts

Answer

Seatbelts are only required on motorways

Question 2

What is the driver's duty of care regarding luggage in the overhead lockers of a coach?

Accepted Answer

Advise passengers to stow luggage securely and to take care when opening lockers — heavy items can fall and cause injury

Answer

The airline rule — passengers are solely responsible for their luggage

Answer

Refuse to allow any luggage in overhead lockers

Answer

Check each locker personally before departure

Question 3

How should a PCV driver manage the risk of passengers falling when the bus is moving?

Accepted Answer

Drive smoothly, avoid harsh acceleration, braking, and cornering, and allow sufficient time for passengers to be seated before pulling away

Answer

Instruct passengers to sit immediately — standing is not permitted

Answer

Only slow down when elderly passengers are present

Answer

Passengers accept the risk of standing — no specific driver duty applies

Question 4

What should a driver do if they suspect a passenger has left a bag unattended on the bus?

Accepted Answer

Follow operator and security procedures — treat it as a potential security threat, alert the control room, and do not touch or move the item

Answer

Carry the bag to the lost property office

Answer

Ask other passengers if the bag belongs to them

Answer

Ignore it unless the bag makes a noise

Question 5

What is the procedure for managing an emergency evacuation of a bus or coach?

Accepted Answer

Activate emergency exits, direct passengers to exits calmly, account for all passengers, and assist those who need help to exit safely

Answer

Only evacuate if the driver receives a direct instruction from emergency services

Answer

Lock the doors to prevent panic exits

Answer

Wait for emergency services to conduct the evacuation

Question 6

What should a PCV driver do if a passenger refuses to wear a seatbelt on a coach?

Accepted Answer

Inform the passenger that they are required to wear a seatbelt by law — they are personally responsible if they refuse, but the driver has informed them

Answer

Refuse to move the coach until all seatbelts are worn

Answer

Accept the refusal and continue without further action

Answer

Ask other passengers to persuade them