PCV Emergency Procedures on Coaches 6

Question 1

What information should be included in a post-incident report for a serious passenger injury on a coach?

Accepted Answer

Time, location, description of incident, passengers involved, injuries described, witnesses, first aid given, emergency services called, and CCTV preservation status

Answer

Name of the driver and vehicle registration only

Answer

Passenger names only — other details are not required

Answer

Only the information the passenger provides in their own statement

Question 2

What is the legal requirement for PCV operators regarding serious accidents involving their vehicles?

Accepted Answer

Serious accidents must be reported to the Traffic Commissioner and may need to be reported to DVSA — the operator's licence conditions may require notification

Answer

Only accidents with fatalities require reporting

Answer

Operators need only report accidents that involve criminal prosecution

Answer

Accident reporting is voluntary — it is best practice but not legally required

Question 3

What should a PCV driver do if their vehicle catches fire at a fuel stop?

Accepted Answer

Stop refuelling immediately, switch off the engine, activate the fire extinguisher if safe, call 999, and evacuate all passengers to a safe distance

Answer

Continue refuelling — water from the forecourt can extinguish the fire

Answer

Only evacuate if the fire reaches the passenger cabin

Answer

Passengers should remain on board until the fire brigade confirms it is safe to exit

Question 4

What does a PCV driver's duty of care require when driving at night with vulnerable passengers?

Accepted Answer

Drive more slowly and carefully, ensure interior lighting is adequate, assist passengers at stops, be alert for pedestrians who are difficult to see, and ensure no passenger is left in an unsafe situation at their stop

Answer

Night driving has no special duty of care requirements

Answer

Only drive at night with a co-driver

Answer

Vulnerable passengers should be advised to use daytime services

Question 5

What is 'incident aftercare' and why is it important for PCV drivers?

Accepted Answer

Support provided to drivers who have experienced a traumatic incident — important because trauma affects safe driving performance and driver wellbeing

Answer

A procedure for maintaining vehicles after an accident

Answer

A paperwork process for recording incidents

Answer

Only relevant for drivers involved in fatal accidents

Question 6

What procedure should a PCV driver follow if a passenger discloses abuse during a journey?

Accepted Answer

Listen calmly without judgment, do not promise to keep it secret, report to your operator and follow safeguarding procedures — safeguarding is everyone's responsibility

Answer

Keep it confidential — the passenger has confided in you personally

Answer

Only report if the passenger asks you to

Answer

Handle it entirely yourself — do not involve the operator