PCV Emergency Procedures on Coaches 4

Question 1

What should a PCV driver do if a passenger suffers an anaphylactic shock (severe allergic reaction)?

Accepted Answer

Call 999 immediately, ask if the passenger has an EpiPen and assist them to use it, keep them calm and lying down, and monitor their breathing until emergency services arrive

Answer

Administer antihistamine tablets from the first aid kit

Answer

Ask other passengers if anyone is a doctor before taking any action

Answer

Advise the passenger to breathe slowly and wait until the next stop

Question 2

What is the function of an emergency stop switch on a coach?

Accepted Answer

To stop the engine in an emergency — typically accessible from outside the vehicle to allow emergency services to shut down the engine

Answer

To apply emergency braking from the passenger compartment

Answer

A switch that cuts electrical systems in a crash

Answer

To activate the fire suppression system

Question 3

What procedure should follow a passenger injury on a coach in terms of documentation?

Accepted Answer

Complete a formal accident/incident report immediately, note witness details, photograph the scene if safe, preserve CCTV footage, and report to the operator

Answer

Only document if the passenger makes a formal complaint

Answer

Document only if the injury requires hospital treatment

Answer

The operator files all documentation — the driver need not record anything

Question 4

A coach driver notices a passenger has left the vehicle at a remote location and appears distressed and vulnerable. What should the driver do?

Accepted Answer

Wait until the passenger is safely away or has assistance — call 999 if they are in immediate danger — and report to the operator

Answer

Drive away once the passenger has alighted — passengers are adults

Answer

Only act if the passenger requests help

Answer

Report to the operator at the end of the route only

Question 5

What is the procedure for managing a violent or threatening passenger on a coach?

Accepted Answer

Stay calm, do not challenge or escalate, contact the control room and police (999) if necessary, stop the coach in a safe well-lit area with other people nearby if the threat is serious

Answer

Challenge the passenger directly to assert authority

Answer

Continue to the next stop before calling anyone

Answer

Accelerate to reach a police station quickly

Question 6

What is a coach driver's responsibility regarding CCTV on the vehicle in the context of incidents?

Accepted Answer

The driver should inform the operator of any incident so CCTV footage can be preserved — CCTV systems may overwrite footage if not downloaded promptly

Answer

CCTV is entirely managed by the operator — the driver has no responsibility

Answer

CCTV data belongs to the passenger — the driver must not access it

Answer

Only preserve CCTV footage if a passenger specifically requests it