PCV Accessibility for Disabled Passengers 4

Question 1

What is the purpose of the 'Please offer me a seat' badge scheme on buses?

Accepted Answer

To help passengers with invisible disabilities (hidden conditions) to signal that they need a seat — others should offer their seat when they see the badge

Answer

A scheme for elderly passengers over 75 only

Answer

A scheme only for pregnant women

Answer

A commercial loyalty programme

Question 2

How should a PCV driver assist a passenger who is an ambulant wheelchair user (can walk but uses a wheelchair)?

Accepted Answer

Offer appropriate assistance based on the passenger's expressed needs — they know best what help they require

Answer

Treat them exactly as a wheelchair user who cannot walk

Answer

Assume they do not need a wheelchair space

Answer

Help them to a seat and store their wheelchair in the luggage area

Question 3

What is a 'companion card' scheme and how does it affect PCV driver duties?

Accepted Answer

Allows a disabled person's companion to travel free — the driver should accept companion cards as part of the operator's accessibility policy

Answer

A discount card for students and children only

Answer

A route information card for new passengers

Answer

A marketing card offering free travel on specific routes

Question 4

What is the significance of the 'sunflower lanyard' scheme for PCV drivers?

Accepted Answer

It indicates a passenger has a hidden disability — drivers should offer assistance and be patient, understanding the passenger may need more time or help

Answer

It identifies passengers over 70 years old

Answer

It is a staff training badge — not for passengers

Answer

It indicates a pregnant passenger

Question 5

What should a PCV driver do if a passenger with autism becomes distressed during the journey?

Accepted Answer

Remain calm, reduce sensory stimulation if possible (lower volume of announcements), speak quietly and calmly, and involve only as many people as necessary

Answer

Insist the passenger leaves the bus immediately

Answer

Ask all other passengers to talk to the autistic passenger to reassure them

Answer

Continue the journey and ignore the distress

Question 6

What is 'passenger assistance training' and how does it benefit PCV operations?

Accepted Answer

Training that teaches drivers how to safely and respectfully assist disabled passengers — covering equipment use, communication, and attitudinal awareness

Answer

Training in physical restraint of aggressive passengers

Answer

Training in timetable management and route planning

Answer

Training in vehicle maintenance for accessible buses