PCC Team Building & Development 2 — Questions and Answers
Question 1: A project controls team is experiencing low morale after a series of scope changes. Which Tuckman stage describes a team that regresses when disrupted by major changes?
- Norming
- Forming
- Storming (Correct answer)
- Adjourning
Correct answer: Storming
Teams often regress to the Storming stage when significant disruptions such as scope changes alter team dynamics.
Question 2: Which leadership style is MOST appropriate when onboarding new project controls analysts who lack experience but are highly motivated?
- Delegating
- Participating
- Telling (Directing) (Correct answer)
- Selling (Coaching)
Correct answer: Telling (Directing)
The Telling/Directing style provides clear instructions and close supervision, which is ideal for motivated but inexperienced team members.
Question 3: During a project post-mortem, the team identifies that poor communication between the cost and schedule teams caused reporting delays. This is best addressed through which team development technique?
- Co-location or virtual war rooms (Correct answer)
- Individual performance reviews
- Scope baseline revision
- Change control board meetings
Correct answer: Co-location or virtual war rooms
Co-location or virtual war rooms bring cross-functional team members together, improving communication and reducing silos.
Question 4: A project controls manager notices that one team member consistently dominates meetings and others disengage. Which conflict resolution technique should be used FIRST?
- Forcing
- Smoothing
- Confronting/Problem Solving (Correct answer)
- Withdrawal
Correct answer: Confronting/Problem Solving
Confronting/Problem Solving addresses the root cause directly and leads to a lasting resolution by engaging all parties.
Question 5: Which motivational theory suggests that project controls professionals are driven by recognition, achievement, and advancement rather than salary alone?
- Herzberg's Two-Factor Theory (Correct answer)
- McGregor's Theory X
- Vroom's Expectancy Theory
- Adams' Equity Theory
Correct answer: Herzberg's Two-Factor Theory
Herzberg's Two-Factor Theory distinguishes motivators (achievement, recognition) from hygiene factors (salary), showing that motivators drive true engagement.
Question 6: A senior scheduler is asked to mentor a junior team member while maintaining full productivity on deliverables. What resource management tool BEST tracks this dual assignment?
- Responsibility Assignment Matrix (RAM)
- Resource histogram (Correct answer)
- Network diagram
- Risk register
Correct answer: Resource histogram
A resource histogram visually displays workload over time, making over-allocation of the senior scheduler immediately visible.
Question 7: In a high-performing project controls team, individual roles and responsibilities are clearly defined. Which document BEST formalizes this within the project framework?
- Project charter
- RACI matrix (Correct answer)
- Lessons learned register
- Work breakdown structure
Correct answer: RACI matrix
A RACI matrix (Responsible, Accountable, Consulted, Informed) explicitly defines each team member's role for every deliverable or activity.
PCC Team Building & Development 2
A project controls team is experiencing low morale after a series of scope changes.
Which Tuckman stage describes a team that regresses when disrupted by major changes?