Paintless Dent Repair PDR Business and Certification 1 — Questions and Answers
Question 1: Which organization offers a widely recognized PDR certification in the United States?
- American Welding Society
- National Alliance of Paintless Dent Repair Technicians (NAPDRT) (Correct answer)
- National Automotive Dealers Association
- Society of Collision Repair Specialists
Correct answer: National Alliance of Paintless Dent Repair Technicians (NAPDRT)
The National Alliance of Paintless Dent Repair Technicians (NAPDRT) is a leading US organization offering professional certification and standards for PDR technicians.
Question 2: What is 'door ding' pricing in the PDR business model?
- A flat rate regardless of dent size
- A tiered pricing structure based on dent size measured in coin comparisons (dime, quarter, etc.) (Correct answer)
- Pricing based on the vehicle's make and model only
- A subscription service for fleet customers
Correct answer: A tiered pricing structure based on dent size measured in coin comparisons (dime, quarter, etc.)
Door ding pricing uses coin comparisons (dime, nickel, quarter, half-dollar) as size references for dents and assigns tiered prices based on which size range the dent falls into.
Question 3: What is a 'hail program' in PDR business terms?
- A weather alert system for PDR shops
- A contracted arrangement between a PDR company and an insurance carrier to handle hail claims at agreed rates (Correct answer)
- A training program focused exclusively on hail damage
- A government grant for PDR technicians in hail-prone areas
Correct answer: A contracted arrangement between a PDR company and an insurance carrier to handle hail claims at agreed rates
A hail program is a contract between a PDR company and an insurance carrier where the company handles hail damage claims at pre-negotiated rates, providing volume work after hail events.
Question 4: What does 'R&I' mean in a PDR repair order?
- Repair and Inspect
- Remove and Install — labor for removing a component to access the dent and reinstalling it after (Correct answer)
- Rate and Invoice
- Review and Itemize
Correct answer: Remove and Install — labor for removing a component to access the dent and reinstalling it after
R&I stands for Remove and Install, referring to the labor charge for removing a component such as a trim panel, headliner, or seat to gain access to the back of a dent area.
Question 5: How do most independent PDR technicians structure their business pricing for retail customers?
- Only by the hour
- By dent count and size, with modifiers for location, access difficulty, and panel type (Correct answer)
- By vehicle age only
- A single flat fee per vehicle regardless of damage
Correct answer: By dent count and size, with modifiers for location, access difficulty, and panel type
Retail PDR pricing is typically structured around dent count and size with additional modifiers for difficult access, proximity to body lines or edges, and premium panel types.
Question 6: What is a 'net price' in PDR wholesale arrangements with dealerships?
- The price after customer discounts
- The reduced rate a PDR tech charges a dealership in exchange for guaranteed volume work (Correct answer)
- The manufacturer's suggested retail price
- The cost of PDR tools and supplies
Correct answer: The reduced rate a PDR tech charges a dealership in exchange for guaranteed volume work
A net price is the discounted rate offered to dealerships in exchange for consistent, high-volume work sourcing used cars and lot damage repairs on a regular basis.
Paintless Dent Repair PDR Business and Certification 1
Which organization offers a widely recognized PDR certification in the United States?