Wise Understanding Fees & Rates Questions and Answers

Question 1

A user is sending 1,000 USD to a recipient in Japan (JPY). The total cost of the transfer is composed of several elements. Which of the following BEST describes the two main components of the fee that Wise charges for this currency conversion transfer?

Accepted Answer

A variable fee based on a percentage of the amount sent, plus a small fixed fee.

Answer

Wise's fee structure for international transfers consists of two primary parts: a variable fee that is a percentage of the amount being converted and a small, fixed fee to cover processing costs. This transparent structure is shown to the user upfront.

Question 2

A freelancer in the US receives payments from a client in the UK. To avoid high bank fees, the client pays 500 GBP directly into the freelancer's Wise account using the provided GBP account details. What fee does Wise charge the freelancer for receiving this domestic GBP transfer?

Accepted Answer

No fee.

Answer

For most major currencies, including GBP, Wise does not charge a fee to receive a domestic (non-SWIFT/non-wire) payment into a user's multi-currency account using their local account details. The £2.16 fee applies specifically to receiving GBP via the SWIFT network, not a standard domestic transfer.

Question 3

A business owner plans to send more than 100,000 EUR to various suppliers in the USD zone over the course of a single month. How does Wise adjust its fees for such large volumes?

Accepted Answer

A tiered discount is automatically applied to the variable fee for amounts sent above certain thresholds.

Answer

Wise offers automatic volume discounts for users who send large amounts within a calendar month. Once the total amount sent exceeds certain thresholds (e.g., the equivalent of 25,000 USD), a lower percentage fee is applied to the subsequent amounts transferred within that month. Wise does not offer premium plans for lower fees or adjust the mid-market exchange rate.

Question 4

When a user sends money internationally with Wise, what does the term 'mid-market rate' refer to?

Accepted Answer

The midpoint between the 'buy' and 'sell' rates on the global currency markets, with no hidden markup.

Answer

The mid-market rate is the real exchange rate, representing the midpoint between what buyers are willing to pay and sellers are willing to accept for a currency. Wise uses this rate without adding a hidden markup, which is a key difference from many traditional banks that add a spread to the rate to make a profit.

Question 5

A user sends 500 CAD to another Wise user's account, also in CAD. Which statement accurately describes the fee for this type of transaction?

Accepted Answer

It is completely free of charge.

Answer

Sending and receiving money between two Wise accounts is free when the currency is the same. Fees are only applied when a currency conversion is involved or when sending money out to an external bank account.

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Wise Understanding Fees & Rates Questions and Answers