SIA Communication Skills 2

Question 1

When writing an incident report, which of the following entries best demonstrates professional report writing?

Accepted Answer

At approximately 00:05 hours on 15 March 2026, a male patron, approximately 6 feet tall with short brown hair, was observed to be heavily intoxicated and became verbally aggressive towards door staff at the main entrance

Answer

Professional incident reports must include specific details: date, time (24-hour format), location, physical description of individuals, factual account of what was observed, and actions taken. Slang, vague language, and promises of 'details to follow' are unacceptable. Reports may be used as evidence in court.

Question 2

What does the NATO phonetic alphabet letter 'N' represent?

Accepted Answer

November

Answer

In the NATO phonetic alphabet, 'N' is represented by 'November'. Door supervisors use this alphabet when communicating over radio to ensure clarity, especially when spelling names, registration plates, or descriptions in noisy environments.

Question 3

Which of the following is a key principle of radio communication protocol for door supervisors?

Accepted Answer

Wait for the channel to be clear, press the transmit button, pause briefly, then speak clearly and concisely

Answer

Proper radio protocol requires waiting for the channel to be clear, pressing the transmit button, pausing briefly to ensure the beginning of the message is not cut off, then speaking clearly and concisely. This ensures messages are received accurately and the channel remains available for others.

Question 4

A door supervisor needs to write a statement about a CCTV recording they reviewed. Which of the following is the correct approach?

Accepted Answer

Describe only what is objectively visible on the footage, noting timestamps, and clearly distinguish between what is seen and any inferences drawn

Answer

A CCTV statement must describe only what is objectively visible on the footage, with accurate timestamps. Any inferences or interpretations must be clearly distinguished from observed facts. Selective reporting or dramatisation undermines credibility and could constitute a perversion of the course of justice.

Question 5

What is the primary purpose of using the phonetic alphabet when communicating a vehicle registration number over the radio?

Accepted Answer

To prevent mishearing of similar-sounding letters such as B, D, E, G, P, T, and V

Answer

The phonetic alphabet exists to prevent confusion between letters that sound similar, especially over radio where audio quality may be poor. For example, 'B' (Bravo), 'D' (Delta), and 'P' (Papa) are easily confused when spoken normally but are distinct in phonetic form.

SIA Door Supervisor Practice Test

SIA Door Supervisor Practice Test

SIA Communication Skills 2