A manufacturer of a Class II medical device in the U.S. receives several customer complaints about a software glitch that causes the device to temporarily freeze. No patient injury has been reported, and the issue is resolved by rebooting the device. What is the most appropriate initial action for the manufacturer?
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A
File a Medical Device Report (MDR) with the FDA within 5 working days.
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B
Immediately initiate a Class I recall and notify all customers.
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C
Investigate the complaints as part of the formal complaint handling process to determine the root cause and assess the risk.
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D
Note the events and summarize them in the next annual report to the FDA.