A patron approaches the reference desk and asks, 'Where are the books on dogs?' Which of the following is the BEST initial response to clarify the patron's need in a reference interview?
-
A
"The pet books are in the 636 section. Do you need help finding that?"
-
B
"Are you looking for a specific breed or something more general like dog training?"
-
C
"We have many books on dogs. You can search for 'dogs' in the online catalog over there."
-
D
"I'm not sure, let me look that up for you in the system."