ITIL FREE ITIL Practitioner Continual Improvement Approach Questions and Answers 2

Question 1

Which step of the ITIL Continual Improvement Approach focuses on defining measurable targets?

Accepted Answer

Where do we want to be?

Answer

The 'Where do we want to be?' step establishes measurable targets and critical success factors aligned with the vision.

Question 2

What is the primary purpose of performing a baseline assessment in the Continual Improvement Approach?

Accepted Answer

To understand the current state before making changes

Answer

A baseline assessment captures the current state so that improvements can be objectively measured against it.

Question 3

In the Continual Improvement Approach, what does the 'Did we get there?' step evaluate?

Accepted Answer

Whether the achieved results match the defined targets

Answer

This step compares actual results against the targets set in the 'Where do we want to be?' step to verify success.

Question 4

How does the Continual Improvement Approach ensure that improvements are sustained over time?

Accepted Answer

By embedding the 'How do we keep the momentum going?' step

Answer

The final step focuses on embedding changes into the organization's culture and preventing regression to old practices.

Question 5

Which technique is MOST appropriate during the 'Where are we now?' step to gather objective performance data?

Accepted Answer

Maturity assessments and metric collection

Answer

Maturity assessments and collecting current metrics provide the objective data needed to establish an accurate baseline.

ITIL - Practitioner Practice Test