You supervise a group of customer service agents in a shop selling insurance policies. A potential customer enters the shop asking about a particular type of house insurance that is unique to your company. The customer is served by one of your long-standing agents who can be very temperamental. You hear the employee give the customer the wrong information about the home insurance. What do you do?
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A
Explain to the agent once the customer has left the shop and get him to explain the misinformation in writing to the customer.
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B
Interrupt the conversation and call the agent over to your desk, explain the misquote, and ask him to go back and apologize to the customer.
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C
Explain to the agent once the customer has left the shop and get him to contact the customer by phone.
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D
Go over and interrupt the conversation. Correct the agent at the risk of embarrassing him in front of the customer and apologize to the customer yourself for the misquote.