CLC Communication & Active Listening Skills

Question 1

What is the foundation of effective communication in coaching?

Accepted Answer

Active listening

Answer

Active listening is the foundation of effective communication in coaching because it involves fully concentrating on, understanding, responding to, and remembering what the client is saying, both verbally and non-verbally. This deep engagement allows the coach to grasp the client's perspective, build rapport, and ask powerful questions that facilitate insight and progress. It demonstrates respect and creates a safe space for the client.

Question 2

Which technique shows a coach is actively listening?

Accepted Answer

Paraphrasing the client’s words

Answer

Paraphrasing the client's words is a key technique that demonstrates active listening. By restating what the client has said in their own words, the coach confirms understanding, allows the client to clarify if needed, and shows that they are fully engaged and processing the information. This technique also helps the client hear their own thoughts, which can lead to new insights.

Question 3

What is a key barrier to effective communication?

Accepted Answer

Making assumptions

Answer

Making assumptions is a significant barrier to effective communication because it leads to misunderstandings and misinterpretations. When a coach assumes they know what a client means or feels without clarifying, they risk missing crucial information, offering irrelevant advice, or failing to address the client's true needs. It prevents genuine understanding and can erode trust.

Question 4

Which response best supports a client-centered conversation?

Accepted Answer

What would you like to achieve?

Answer

The question "What would you like to achieve?" is a client-centered response because it places the focus squarely on the client's desires, goals, and agency. It empowers the client to articulate their own aspirations and directs the conversation towards their agenda, which is fundamental to the coaching process. This open-ended question encourages self-reflection and ownership.

Question 5

Which of the following improves rapport during coaching sessions?

Accepted Answer

Maintaining open posture and eye contact

Answer

Maintaining open posture and appropriate eye contact are non-verbal cues that significantly improve rapport during coaching sessions. These behaviors signal attentiveness, openness, and trustworthiness, making the client feel heard, respected, and comfortable. They contribute to building a strong, positive connection essential for effective coaching.

(CLC) Certified Leadership Coach Practice Test

(CLC) Certified Leadership Coach Practice Test

CLC Communication & Active Listening Skills