CTP CTP Customer Service & Carrier Relations

Question 1

In transportation, a shipper's 'tender acceptance rate' measures:

Accepted Answer

The percentage of load tenders a carrier accepts versus those it declines

Answer

Tender acceptance rate tracks the percentage of shipment tenders a carrier accepts, indicating that carrier's reliability and capacity commitment.

Question 2

What is a 'preferred carrier program' in shipper-carrier relations?

Accepted Answer

A shipper's strategy of giving higher freight volume to carriers who meet performance and rate standards

Answer

A preferred carrier program incentivizes high-performing carriers with more freight volume in exchange for competitive rates and reliable service.

Question 3

Which element is MOST important when establishing a carrier contract for a CTP transportation manager?

Accepted Answer

Clearly defined rates, service standards, liability terms, and performance metrics

Answer

Effective carrier contracts must specify rates, service level expectations, liability provisions, and measurable performance metrics to protect both parties.

Question 4

When a shipment is delivered damaged, the FIRST step for the transportation manager is to:

Accepted Answer

Document the damage with photos and file a formal freight claim with the carrier

Answer

Proper freight claim procedure requires thorough damage documentation including photos, followed by a formal written claim submitted to the carrier.

Question 5

The Carmack Amendment governs what aspect of US transportation?

Accepted Answer

Carrier liability for loss and damage to interstate freight shipments

Answer

The Carmack Amendment establishes the framework for carrier liability in cases of loss or damage to goods shipped in interstate commerce.

CTP - Certified Transportation Professional Practice Test

CTP - Certified Transportation Professional Practice Test

CTP CTP Customer Service & Carrier Relations