A visitor at a crowded information desk seems frustrated and is speaking loudly. As a Certified Tourism Ambassador, what is the most effective first step to de-escalate the situation?
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A
Tell the visitor to lower their voice because they are disrupting others.
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B
Acknowledge the visitor's frustration with empathy and guide them to a less crowded area to talk.
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C
Immediately find a manager to handle the complaint.
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D
Provide a brochure with the requested information and move to the next person in line.