A financial services company is onboarding a new cloud-based software-as-a-service (SaaS) provider to handle sensitive customer data. Which of the following is the MOST critical step to perform before finalizing the contract?
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A
Negotiate a lower price based on a long-term commitment.
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B
Ensure the provider's service level agreement (SLA) guarantees 99.99% uptime.
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C
Conduct a thorough due diligence review of the vendor's security and compliance posture.
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D
Request a list of the provider's other clients to verify their market reputation.